Keeping up our promise of a hassle-free shopping experience, we make sure we offer easy returns. Should you not be happy with a purchase from us, don’t swear; we have got you covered. You can either return your purchase with another item, get a credit note, or opt for a refund.

 

RETURNS

The buyer must contact Confidential Couture via email (support@confidentialcouture.com) call us at : +91 8826669157 for replacement/return. The request must be made within 24 hours of the delivery of the product. Any claim/request for replacement/return beyond the period of 24 hours shall not be accepted.

Returns/Exchange are not allowed for items viewed in person either through Private viewing or open deliveries or any special request.

Returns/Exchange are not allowed for items under the apparels and Jewellery.

Item returned should be in the same condition as when received by the buyer, with all its belongings including tags, authenticity seal, papers and packaging. Please note that returns will not be accepted if the product is damaged or received without its original belongings and authenticity tag.

Buyer can return an item only via requesting a return on support@confidentialcouture.com or calling us on +91 8826669157.

Once your request is processed, our operations team will be responsible for carrying out the reverse pick up for your product at the earliest available slot. A return shipping fee of Rs.500 will be levied regardless of order cancellation or exchange/refund.

Please note that the returns will be done on the value of the final value of the product on the invoice excluding the shipping charges (COD or prepaid).

Please note that the any returns/exchange request will not be honoured if the product is being sold under any sale or promotion.

International shipments cannot be returned. However, Confidential Couture can help list the product and resell it on a quick basis. You can also avail CC Infinity, a service of buy back by Confidential Couture. To know more about this service please click here.

Shipping charges are excluded in refund and credit note and are non-refundable. 

Please note that all refunds are in a form of bank transfer only, irrespective of the mode of payment to us. 

 

EXCHANGES

You can exchange your item if you are not happy with your purchase with any other item. 

If you do not like anything from our current collection, you can get Credit against your purchase. The credit note carries a validity of 3 months from the date of issue and shall be for the product value of the product, adjusting the return shipping charges.

You can redeem the credit note multiple times and across the entire collection of the website. Credit notes can only be encashed on the items on the website and cannot be converted to cash at any time. 

CC INFINITY is a service offered by Confidential Couture to ease the process even further. It allows you to resell your purchase/s back at CC for an extended period of 6 months. You can find out more about CC Infinity here

 

REFUNDS

For orders under 10,000 INR, we process the refund within 21 days and charge a fee of INR 1000 or 5% (whichever is higher) on the amount being refunded. 

For orders over 10,000 INR, we process the refund within 21 days and charge a fee of INR 2000 or 5 % (whichever is higher) on the amount being refunded.

Please note any deposits or advances paid against an item will be refunded via bank transfer only, with a processing fee of 2%, within 7 working days of date of request.

In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.

 

If we are unable to service an order for any reason beyond the control of Confidential Couture, we reserve the right to cancel the order and refund the money in case of a pre-paid order.

 

Got more questions? Click here 

Have an item to Exchange or Return?

Email us at Support@confidentialcouture.com or call us at : +91 8527315312

RETURNS

Keeping up our promise of a hassle-free shopping experience, we make sure we offer easy returns. Should you not be happy with a purchase from us, don’t swear; we have got you covered. You can either return your purchase with another item, get a credit note, or opt for a refund.

 

How can you return your item?


Return request submitted through the provided form :

Return & Exchange Request for Click Now. Our team is committed to ensuring your satisfaction.

The buyer must contact Confidential Couture via email (support@confidentialcouture.com) or call us at : +91 8826669157 for replacement/return. 

 

When can you return an item?

The request must be made within 24 hours of the delivery of the product. Any claim/request for replacement/return beyond the period of 24 hours shall not be accepted.

 

What can you return?

Item returned should be in the same condition as when received by the buyer, with all its belongings including tags, authenticity seal, papers and packaging. Please note that returns will not be accepted if the product is damaged or received without its original belongings and authenticity tag.

Conditions under which you cannot return/exchange an item:

  • Returns/Exchange are not allowed for items viewed in person either through private viewing, open deliveries or any special request. 
  • Returns/Exchange are not applicable on apparel and jewellery. 
  • Please note that the any returns/exchange request will not be honoured if the product is being sold under any sale or promotion. 
  • International shipments cannot be returned. However, Confidential Couture can help list the product and resell it on a quick basis. You can also avail CC Infinity, a service of buy back by Confidential Couture. To know more about this service please click here. 
  • Shipping charges are excluded in refund and credit note and are non-refundable.

Once your request is processed, our operations team will be responsible for carrying out the reverse pick up for your product at the earliest available slot. A return shipping fee of Rs.500 will be levied regardless of order cancellation or exchange/refund.

Please note that the returns will be done on the value of the final value of the product on the invoice excluding the shipping charges (COD or prepaid).

*Please note that all refunds are in a form of bank transfer only, irrespective of the mode of payment to us. 

Please Note: There is no return or exchange in new products or brand new codition.

 

EXCHANGES

  • You can exchange your item if you are not happy with your purchase with any other item. Incase you do not wish to exchange an item immediately a CREDIT NOTE* will be issued.
  • The credit note is valid for 3 months from the date of issue.
  • The credit note is non transferable and connot be encashed after date of expiration.
  • You can redeem the credit note multiple times and across the entire collection of the website. Credit notes can only be encashed on the items on the website and cannot be converted to cash at any time.
  • CC INFINITY is a service offered by Confidential Couture to ease the process even further. It allows you to resell your purchase/s back at CC for an extended period of 6 months. You can find out more about CC Infinity here.
  • Please Note: There is no return or exchange in new products or brand new codition.

REFUNDS

  • For orders under INR 10,000/-
     We process the refund within 21 business days and charge a fee of INR 1000 or 5% (whichever is higher) on the amount being refunded.
  • For orders over INR 10,000/-
     We process the refund within 21 business days and charge a fee of INR 2000 or 5 % (whichever is higher) on the amount being refunded.
  • Any deposits or advances paid against an item will be reversed via credit note only within 7 business days. Please note that the credit note is non transferable and cannot be encashed after validity expires.
  • In case of cancellation
      We process the refund once the products have been received and verified at our warehouse.
  • Return & Exchange Request for Click Now
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