Keeping our promise of a hassle - free shopping experience, we offer easy returns across our website. Should you not be happy with a purchase from us, don’t sweat! We got you covered. You can either return your purchase with another item, get credit for future purposes or get a refund.

 

 

EXCHANGE

We offer our customers exchange of the product if they are unhappy with their purchase. You may be able to exchange your purchases for an item that is of the same value or higher. Alternatively credit note can be issued against exchange.
The credit note carries a validity of 12 months from the date of issue. The credit note is redeemable only once, for full value and the product sold against the credit note would not be further exchangeable.

 

 

RETURN

In case of return, a cancellation charge of Rs. 2000/- will be applicable and the net remaining item value will be transferred back to you in the form of a bank transfer only.
Please note that the bank transfer shall be processed within 21 business days from the date of receipt of product by the company and it may take 5-7 business days to reflect into your account. In case of Apparels we do not accept Returns nor Refunds.

 

 

 

100% refunds shall be allowed only in case when item in question is proven to be In - Authentic.

 

 

Terms :

  • 1. Intimation for Exchange / Return should be received within 24 hours from receipt of item.
  • 2. The physical delivery of item must be received by us within 7 days from the date of intimation.
  • 3. The Item/s proposed to be Exchanged / Returned should be in the same condition as when shipped with all tags & authenticity seal intact along with all original papers, and packaging.
  • 4. Refund facility is not extended for products sold during any kind of discount sale or items booked in advance or bought during private viewing.
  • 5. No Return or Exchange on Jewellery.

Have an item to Exchange or Return? Email us at Support@confidentialcouture.com Or Call Us at : +91 8826669157