We value our customers and offer the facility of
Exchange / Return of Product, without any
inconvenience.

 

EXCHANGE

We welcome our customers for exchange of product if he/she,so desires and issue a credit note of the equivalent value,instantly, without any deductions.The credit note carries a validity of 12 months from the date of issue.The credit note is redeemable only once,for full value and the product sold against the credit note would not be further exchangeable. In the sale period this credit note can not be used.

 

 

RETURN

In case of return, 10% of the Total transaction value will be deducted as Consignment handling charges, and the remaining amount will be transferred back to you in the form of a bank transfer only. Please note that the bank transfer shall be processed within 21 business days from the date of receipt of product by the company & it may take 5-7 business days to reflect into your account.In case of Apparels we do not accept Returns nor Refunds.

 

No Refund No Exchange in Sale:

Please note that any purchase item under the sale will not be consider for exchange or refund. Its a request please read carefully the product details and condition before buy.

100% refunds shall be allowed only in case when item
in question is proven to be In -Authentic.

 

 

Terms :

  • 1.Intimation for Exchange / Return should be received within 3 days from receipt of item.However, in case of Apparels, intimation for Exchange should be received with 24 hours from receipt of item.
  • 2.The physical delivery of item must be received by us within 7 days from the date of intimation.
  • 3.The Item/s proposed to be Exchanged / Returned should be in the same condition as when shipped with all tags & authenticity seal intact along with all original papers and packaging.
  • 4.Please note that, in case of Private Viewing, neither refunds nor exchanges will be honored.
  • 5.Exchange/Return facility is not extended for products sold during any kind of discount sale or items booked in advance.
  • 6.No Return or Exchange on Jewellery.

Have an item to Exchange or Return? Email us at Support@confidentialcouture.com Or Call Us at : +91 8826669157