Sellers Frequently Asked Questions

  

 

 

DO YOU SHIP TO INTERNATIONAL DESTINATIONS?

Yes, we ship our luxury goods worldwide! Please note that we will require additional billing account information to process international orders. A customer service representative will contact you after your order is placed with further details.

 

WHAT IS YOUR RETURN POLICY?

If you are not completely satisfied with your purchase, you may return it within 7 business days of receipt for a prompt refund. We ask that you do not remove the Authenticity Seal attached to your item and that you return the item in the condition you received it.

 

WHAT ARE MY PAYMENT OPTIONS?

We accept American Express, Visa, MasterCard, Cash on delivery, Card on delivery, Cash cards and bank transfers, cheque payments.

 

HOW DO I KNOW THE ITEMS ARE IN GOOD CONDITION AND AUTHENTIC?

We have a rigorous curation process in place to ensure all items are both high quality and authentic. Our in-house Style Team thoroughly assesses each item and then sends it to our authenticating partners before it is listed on our site. All our items are pre-owned and we provide details on each listing of any imperfections or signs of wear. Our teams have a lot of experience in product authentication. If our team is not comfortable with the authenticity of a piece it does not get listed on our site if you have any question about this you can contact our customer care executives.

 

ARE ALL THE ITEMS SOLD ON THE WEBSITE AUTHENTIC?

Yes. We have in house authenticity experts who perform thorough inspection of each and every item, and have collaboration with an LA based company, “Authenticate First” to guarantee their authenticity. Learn more about our authenticity guarantee CLICK HERE.

 

DO THE ITEMS ON SALE COME WITH AN AUTHENTICITY CARD OR CERTIFICATES?

Since most of the items on the site are given to us by individuals who want to sell their items, the availability of an authenticity card or certificate differs from one item to the next. Whether or not an item comes with an authenticity card or certificate is stated in the description section of each item. Apart from that we provide an Authenticity Certificate of our own with the approval of our authenticating partners.

 

ARE ALL THE ITEMS ON THE WEBSITE USED?

Confidential Couture sells both new and pre-owned items. However, the majority of the items on are pre-owned, or in other words pre-loved.

 

IN WHAT CONDITION ARE THE ITEMS SOLD ON THE WEBSITE IN?

The conditions of the items vary from “Never Been Used” to “Fairly Used”. The condition of each item is clearly stated in its description section. Never Been Used: These items is in mint condition, and are never been used. They generally come with their original tags and dust bag. Pristine: These items have minute and unnoticeable signs of use. Gently Used: These items have noticeable but minor signs of use. Fairly Used: These items have several highly noticeable signs of use.

 

DOES CONFIDENTIAL COUTURE HAVE A PHYSICAL STORE THAT I CAN VISIT?

No, Confidential Couture is an online store.

 

CAN I VISIT THE CONFIDENTIAL COUTURE OFFICE AND SEE AN ITEM BEFORE I PURCHASE IT?

Yes. However, not all of our items are stored at our office in Delhi. You can schedule an appointment with us beforehand so that we can prepare your items for viewing. Contact us at +91 9899886024,info@confidentialcouture.com

 

DOES CONFIDENTIAL COUTURE HAVE A SEASONAL SALE?

All the items on The website are already discounted. We also make further seasonal reductions.

 

HOW CAN I PAY FOR MY PURCHASE(S)?

We accept payments online using Visa and MasterCard credit/debit card, cash on delivery*, card on delivery, PayPal and bank transfer. We also offer a cardless EMI option for an item above Rs 20,000/-. The EMI schemes vary from product to product, to know more about the different schemes please check the Product Page of each product. There will be a delivery charge of Rs 300/- within Delhi and Mumbai and Rs 500/- in other states in India. *Cash On Delivery (COD) payment option is available within India in certain states. We have an upper limit of Rs 65,000/- for COD orders. An additional fee for the Cash on Delivery (COD) service of Rs 300/- in Delhi and Mumbai is applied irrespective of the order value.

 

CAN I BUY AN ITEM BY PAYING IN INSTALLMENTS?

Confidential Couture allows you to buy in installments via “Zest” The item is sent as soon as you pay the first installment. Click here to know more about Zest’s installment plans

 

WHAT HAPPENS IF I MISS ONE OR MORE PAYMENTS?

If payment is incomplete after 30 days of reservation, an extension fee of 5% of the total value of the item will be charged per month.

 

WHAT IS ZEST?

Zest is a trusted online payment platform catering to the needs of people in India. It helps in making your favourite luxury creations affordable. You can now get the item right away by paying for it in small monthly installments.

 

 

HOW DOES THE INSTALLMENT PLAN WORK?

On the checkout page choose ‘Zest’ to pay in installments. You will be asked for your KYC documents. After the formalities are complete ZEST secure payment gateway will guide you to a list of popular banks based on your geographical region. Zest has a variety of installment plans that differ according to the bank and the plan you select. All installments will be routed via the issuer bank and will be automatically deducted on a monthly basis as per your plan on the installment due date.

 

I HAVE AN ISSUE WITH MY INSTALLMENT?

All Zest installments and payments are routed via the issuer bank. You may reach out to the bank directly or contact Zest at help@zestmoney.in.

 

I HAVE CHANGED MY MIND, CAN I CANCEL MY INSTALLMENT ORDER?

Yes, you may cancel your order within 48 hours and before order confirmation. Please contact our Customer Service team to initiate a cancellation. If you choose to cancel within 48 hours no charges will be applied and you will get a full refund. Restocking fee of 10% may apply if the order has been confirmed or dispatched already. In an unforeseen and rare scenario should we have to cancel your order, you will receive a full refund.

 

I RECEIVED MY ORDER, BUT I WANT TO RETURN IT?

If you are not happy with your item, please contact our Customer Service team informing them about the return within 7 days of receipt for a full refund.

 

  • Intimation for Exchange / Return should be received within 3 days from receipt of item.
  • The physical delivery of item must be received by us within 7 days from the date of intimation.
  • The Item/s proposed to be Exchanged / Returned should be in the same condition as when shipped with all tags & authenticity seal intact along with all original papers and packaging.
  • Please note that, in case of Private Viewing or Payment via Zest Money, neither refunds nor exchanges will be honored.
  • Exchange/Return facility is not extended for products sold during any kind of discount sale or items booked in advance.
  • No Return or Exchange on Jewellery.
  • In case of Apparels we do accept exchanges but not Refunds or Returns. However, intimation for Exchange should be received within 24 hours from receipt of Items

Have an item to Exchange or Return? Email us at Support@confidentialcouture.com Or Call Us at : +91 8826669157

 
 
 
 
 

 

 

DO YOU SHIP TO INTERNATIONAL DESTINATIONS?

Yes, we ship our luxury goods worldwide! Please note that we will require additional billing account information to process international orders. A customer service representative will contact you after your order is placed with further details.

 

WHAT IS YOUR RETURN POLICY?

If you are not completely satisfied with your purchase, you may return it within 7 business days of receipt for a prompt refund. We ask that you do not remove the Authenticity Seal attached to your item and that you return the item in the condition you received it.

 

WHAT ARE MY PAYMENT OPTIONS?

We accept American Express, Visa, MasterCard, Cash on delivery, Card on delivery, Cash cards and bank transfers, cheque payments.

 

HOW DO I KNOW THE ITEMS ARE IN GOOD CONDITION AND AUTHENTIC?

We have a rigorous curation process in place to ensure all items are both high quality and authentic. Our in-house Style Team thoroughly assesses each item and then sends it to our authenticating partners before it is listed on our site. All our items are pre-owned and we provide details on each listing of any imperfections or signs of wear. Our teams have a lot of experience in product authentication. If our team is not comfortable with the authenticity of a piece it does not get listed on our site if you have any question about this you can contact our customer care executives.

 

ARE ALL THE ITEMS SOLD ON THE WEBSITE AUTHENTIC?

Yes. We have in house authenticity experts who perform thorough inspection of each and every item, and have collaboration with an LA based company, “Authenticate First” to guarantee their authenticity. Learn more about our authenticity guarantee CLICK HERE.

 

DO THE ITEMS ON SALE COME WITH AN AUTHENTICITY CARD OR CERTIFICATES?

Since most of the items on the site are given to us by individuals who want to sell their items, the availability of an authenticity card or certificate differs from one item to the next. Whether or not an item comes with an authenticity card or certificate is stated in the description section of each item. Apart from that we provide an Authenticity Certificate of our own with the approval of our authenticating partners.

 

ARE ALL THE ITEMS ON THE WEBSITE USED?

Confidential Couture sells both new and pre-owned items. However, the majority of the items on are pre-owned, or in other words pre-loved.

 

IN WHAT CONDITION ARE THE ITEMS SOLD ON THE WEBSITE IN?

The conditions of the items vary from “Never Been Used” to “Fairly Used”. The condition of each item is clearly stated in its description section. Never Been Used: These items is in mint condition, and are never been used. They generally come with their original tags and dust bag. Pristine: These items have minute and unnoticeable signs of use. Gently Used: These items have noticeable but minor signs of use. Fairly Used: These items have several highly noticeable signs of use.

 

DOES CONFIDENTIAL COUTURE HAVE A PHYSICAL STORE THAT I CAN VISIT?

No, Confidential Couture is an online store.

 

CAN I VISIT THE CONFIDENTIAL COUTURE OFFICE AND SEE AN ITEM BEFORE I PURCHASE IT?

Yes. However, not all of our items are stored at our office in Delhi. You can schedule an appointment with us beforehand so that we can prepare your items for viewing. Contact us at +91 9899886024,info@confidentialcouture.com

 

DOES CONFIDENTIAL COUTURE HAVE A SEASONAL SALE?

All the items on The website are already discounted. We also make further seasonal reductions.

 

HOW CAN I PAY FOR MY PURCHASE(S)?

We accept payments online using Visa and MasterCard credit/debit card, cash on delivery*, card on delivery, PayPal and bank transfer. We also offer a cardless EMI option for an item above Rs 20,000/-. The EMI schemes vary from product to product, to know more about the different schemes please check the Product Page of each product. There will be a delivery charge of Rs 300/- within Delhi and Mumbai and Rs 500/- in other states in India. *Cash On Delivery (COD) payment option is available within India in certain states. We have an upper limit of Rs 65,000/- for COD orders. An additional fee for the Cash on Delivery (COD) service of Rs 300/- in Delhi and Mumbai is applied irrespective of the order value.

 

CAN I BUY AN ITEM BY PAYING IN INSTALLMENTS?

Confidential Couture allows you to buy in installments via “Zest” The item is sent as soon as you pay the first installment. Click here to know more about Zest’s installment plans

 

WHAT HAPPENS IF I MISS ONE OR MORE PAYMENTS?

If payment is incomplete after 30 days of reservation, an extension fee of 5% of the total value of the item will be charged per month.

 

WHAT IS ZEST?

Zest is a trusted online payment platform catering to the needs of people in India. It helps in making your favourite luxury creations affordable. You can now get the item right away by paying for it in small monthly installments.

 

 

HOW DOES THE INSTALLMENT PLAN WORK?

On the checkout page choose ‘Zest’ to pay in installments. You will be asked for your KYC documents. After the formalities are complete ZEST secure payment gateway will guide you to a list of popular banks based on your geographical region. Zest has a variety of installment plans that differ according to the bank and the plan you select. All installments will be routed via the issuer bank and will be automatically deducted on a monthly basis as per your plan on the installment due date.

 

I HAVE AN ISSUE WITH MY INSTALLMENT?

All Zest installments and payments are routed via the issuer bank. You may reach out to the bank directly or contact Zest at help@zestmoney.in.

 

I HAVE CHANGED MY MIND, CAN I CANCEL MY INSTALLMENT ORDER?

Yes, you may cancel your order within 48 hours and before order confirmation. Please contact our Customer Service team to initiate a cancellation. If you choose to cancel within 48 hours no charges will be applied and you will get a full refund. Restocking fee of 10% may apply if the order has been confirmed or dispatched already. In an unforeseen and rare scenario should we have to cancel your order, you will receive a full refund.

 

I RECEIVED MY ORDER, BUT I WANT TO RETURN IT?

If you are not happy with your item, please contact our Customer Service team informing them about the return within 7 days of receipt for a full refund.

 

  • Intimation for Exchange / Return should be received within 3 days from receipt of item.
  • The physical delivery of item must be received by us within 7 days from the date of intimation.
  • The Item/s proposed to be Exchanged / Returned should be in the same condition as when shipped with all tags & authenticity seal intact along with all original papers and packaging.
  • Please note that, in case of Private Viewing or Payment via Zest Money, neither refunds nor exchanges will be honored.
  • Exchange/Return facility is not extended for products sold during any kind of discount sale or items booked in advance.
  • No Return or Exchange on Jewellery.
  • In case of Apparels we do accept exchanges but not Refunds or Returns. However, intimation for Exchange should be received within 24 hours from receipt of Items

Have an item to Exchange or Return? Email us at Support@confidentialcouture.com Or Call Us at : +91 8826669157