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How to Sell? |Seller Returns | Why Sell with CC? | What can I sell?
HOW TO GET BACK YOUR PRODUCT?
Confidential Couture aims to make the process of returns hassle-free for its customers. As a seller, you can choose to return your item whether you are consigning it or listing it with us. Should you wish to cancel/amend/recall your product/s from Us, you need to contact us on support@confidentialcouture.com or +91 88266 69157 with the details. Our experts will then start the process of return!
PLEASE FIND THE SCHEDULE OF CHARGES AND TERMS
| Sr. No. | Criteria | Consignment | Listing |
| 1 | Return after Contract period | Shipping charges (Please see table below for the same) | No charges |
| 2 | Premature termination of contract/Delisting | INR 2000.00 + shipping charges | INR 1000.00 |
| 3 | Consignment/Listing cancellation before curation process | INR 700.00 | INR 700.00 |
| 4 | In-authentic product identify under curation process | INR 2000.00 | INR 2000.00 |
| 5 | Cancellation/return of product by buyer | N/A | This is can either be in our stock or if you would like the item back, one-way Shipping charges will apply |
| 6 | Product recall after product being dispatched by us to the buyer | INR 2500 or 5% of the transaction value (whichever is higher) + shipping charges per product | INR 2000 or 5% of the transaction value (whichever is higher) + Shipping charges per product |
Terms:
- Please note that return requests are time bound. If you have multiple items listed or consigned with us, a one-time fee is applicable. However, if you decide to keep the rest of the products listed with us, and return a few, return charges will be applicable should you wish you recall other products at a different time.
- Please note that any restoration/reapair done to improve the condition category of your product/'s will be chargeable at return before or after the contract period is over.
- Also, no returns will be accepted once the product is delivered to the buyer unless the buyer cancels the order themselves.
- Confidential Couture does not take guarantee for the return of an item if your products are already on their way to the buyer as delivery and shipments are carried out by a third-party courier service. While you might have requested for a return, we cannot guarantee it.
How to Sell? |Seller Returns | Why Sell with CC? | What can I sell?
SELLER RETURN
HOW TO GET BACK YOUR PRODUCT?
Confidential Couture aims to make the process of returns hassle-free for its customers. As a seller, you can choose to return your item whether you are consigning it or listing it with us. Should you wish to cancel/amend/recall your product/s from Us, you need to contact us on support@confidentialcouture.com or +91 88266 69157 with the details. Our experts will then start the process of return!
PLEASE FIND THE SCHEDULE OF CHARGES AND TERMS
| S.no | CRITERIA | CONSIGNMENT | LISTING |
|---|---|---|---|
| 1 | Return after Contract period | Shipping charges | No charges |
| 2 | Premature termination of contract/Delisting | INR 500+Shipping charges | INR 500 |
| 3 | Consignment/Listing cancellation before curation process | INR 500/- | INR 500/- |
| 4 | In-authentic product identify under curation process | INR 2500/- | INR 2500/- |
| 5 | Cancellation/return of product by buyer | This is can either be in our stock or if you would like the item back, one-way Shipping charges will apply | This is can either be in our stock or if you would like the item back, one-way Shipping charges will apply |
| 6 | Product recall after product being dispatched by us to the buyer | INR 2500 or 5% of the transaction value (whichever is higher) + shipping charges per product | INR 2500 or 5% of the transaction value (whichever is higher) + shipping charges per product |
Please find below authentication charges for your reference in case of a counterfeit product.
AUTHENTICATION CHARGES
| BRAND | CHARGES |
|---|---|
| HERMES | Rs 8000/- |
| CHANEL | RS 4000/- |
| LOUIS VUITTON | RS 2000/- |
| DIOR | RS 2000/- |
| GOYARD | RS 2000/- |
| REST OF THE BRAND | RS 1500/- |
Terms:
- Please note that return requests are time bound. If you have multiple items listed or consigned with us, a one-time fee is applicable. However, if you decide to keep the rest of the products listed with us, and return a few, return charges will be applicable should you wish you recall other products at a different time.
- Please note that any restoration/reapair done to improve the condition category of your product/'s will be chargeable at return before or after the contract period is over.
- Also, no returns will be accepted once the product is delivered to the buyer unless the buyer cancels the order themselves.
- Confidential Couture does not take guarantee for the return of an item if your products are already on their way to the buyer as delivery and shipments are carried out by a third-party courier service. While you might have requested for a return, we cannot guarantee it.
