CONSIGN

When the seller consigns their luxury items with us, they maintain ownership while we handle everything from authentication, pricing, marketing to customer interactions. After their item sells, we deduct a commission fee and transfer the proceeds to them. Our expertise and wide customer base ensure that seller’s item sells at competitive prices, giving them a hassle-free experience and buyers confidence in authenticity. Consigning with us is a trusted and efficient way to sell your preloved luxury goods. consign

WHY CONSIGN WITH CC?

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SELLER RETURN

HOW TO GET BACK YOUR PRODUCT?

Confidential Couture aims to make the process of returns hassle-free for its customers. As a seller, you can choose to return your item whether you are consigning it or listing it with us. Should you wish to cancel/amend/recall your products from us, you need to contact us on support@confidentialcouture.com or +91 88266 69157 with the details. Our experts will then start the process of return!

PLEASE FIND THE SCHEDULE OF CHARGES AND TERMS

S.no	CRITERIA	CONSIGNMENT	LISTING
1	Return after Contract period	Shipping charges	No charges
2	Premature termination of contract/Delisting	INR 500 + Shipping charges	INR 500
3	Consignment/Listing cancellation before curation process	INR 500/-	INR 500/-
4	In-authentic product identify under curation process	INR 2500/-	INR 2500/-
5	Cancellation/return of product by buyer	This can either be in our stock or if you would like the item back, one-way Shipping charges will apply	This can either be in our stock or if you would like the item back, one-way Shipping charges will apply
6	Product recall after product being dispatched by us to the buyer	INR 2500 or 5% of the transaction value (whichever is higher) + shipping charges per product	INR 2500 or 5% of the transaction value (whichever is higher) + shipping charges per product

Terms:

Please note that return requests are time-bound. If you have multiple items listed or consigned with us, a one-time fee is applicable. However, if you decide to keep the rest of the products listed with us and return a few, return charges will be applicable should you wish to recall other products at a different time.
Please note that any restoration/repair done to improve the condition category of your product/s will be chargeable at return before or after the contract period is over.
Also, no returns will be accepted once the product is delivered to the buyer unless the buyer cancels the order themselves.
Confidential Couture does not take guarantee for the return of an item if your products are already on their way to the buyer as delivery and shipments are carried out by a third-party courier service. While you might have requested for a return, we cannot guarantee it.

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