*Terms and Conditions*

• To reserve products, customers must pay a minimum of 20% of the total amount. If the full payment is not completed or there is no communication from the buyer within the specified timeline, the booking amount will be forfeited on the 7th day. For cancellations within the first 6 days, a 5% cancellation fee on the booking amount will apply.
• The discretion of accepting a return against a credit note or refund is the discretion of the company.
• Returns/Exchange are not allowed for items viewed in person either through private viewing, open deliveries or any special request.
• Returns/Exchange are not applicable on apparel and jewellery.
• Please note that any returns/exchange request will not be honoured if the product is being sold under any sale or promotion.
• International shipments cannot be returned. However, Confidential Couture can help list the product and resell it on a quick basis. You can also avail CC Infinity, a service of buy back by Confidential Couture. To know more about this service please click here.
• Shipping charges are excluded in refund and credit note and are non-refundable.
• All refunds are in a form of bank transfer only, irrespective of the mode of payment to us.
• There is no return or exchange in new products or brand-new condition.
• Please note that the returns will be done on the value of the final value of the product on the invoice excluding the shipping charges (COD or prepaid).
• A return shipping fee of Rs.500 will be levied regardless of order cancellation or exchange/refund or you can choose to send it directly to us.

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