Excluding, where applicable, the original delivery charges and cash handling fees within 21 business days after approval.
*Please note Please note that the decision of accepting the return for a credit note or refund is the discretion of the company after assessment.

*Terms and Conditions*

• The discretion of accepting a return against a credit note or refund is the discretion of the company.
• Please note booking advances will be forfeited if there is no information from the buyer for over 2 weeks.
• Returns/Exchange are not allowed for items viewed in person either through private viewing, open deliveries or any special request.
• Returns/Exchange are not applicable on apparel and jewellery.
• Please note that any returns/exchange request will not be honoured if the product is being sold under any sale or promotion.
• International shipments cannot be returned. However, Confidential Couture can help list the product and resell it on a quick basis. You can also avail CC Infinity, a service of buy back by Confidential Couture. To know more about this service please click here.
• Shipping charges are excluded in refund and credit note and are non-refundable.
• All refunds are in a form of bank transfer only, irrespective of the mode of payment to us.
• There is no return or exchange in new products or brand-new condition.
• Please note that the returns will be done on the value of the final value of the product on the invoice excluding the shipping charges (COD or prepaid).
• A return shipping fee of Rs.500 will be levied regardless of order cancellation or exchange/refund or you can choose to send it directly to us.

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