Terms & Conditions

• Applicability of Charges: The above charges apply when the consignment contract has ended and the client requests the return of their products but cannot provide valid purchase records, supporting documentation, or acceptable authentication proof at the time of consignment.
• Exemption from Charges: Clients who provide valid purchase records or authentication proof from a third-party authenticator are exempt from these charges, subject to verification.
• Authentication Process: Where supporting documentation is unavailable or insufficient, Confidential Couture may facilitate authentication through its internal process and/or a third-party authenticator. Applicable charges will be communicated to the client as part of the return initiation process.
• Authentication Certificates: Once the applicable charges are settled and the authentication process is completed, Confidential Couture will provide its authentication certificate along with a third-party authentication certificate, wherever applicable and available.
• Purpose of Authentication: This initiative is intended to safeguard both buyers and sellers, minimize authenticity-related concerns, and provide supporting documentation that may help build buyer confidence and enhance the appeal of products for future consignments.
• Shipping Charges: The above authentication charges exclude shipping and transportation fees, which will be charged separately wherever applicable.
• Separate from Inauthentic Product Charges: These charges relate specifically to authentication undertaken for product returns and are separate from any charges applicable to products identified as inauthentic under Confidential Couture’s existing terms and conditions.
• Pending Charges and Product Returns: In the event of any outstanding authentication charges, we encourage clients to coordinate with our team to resolve the matter smoothly. The return process may be kept pending until the applicable charges are settled. If the matter remains unresolved despite reasonable reminders and follow-ups, Confidential Couture may take appropriate steps in accordance with its consignment agreement and applicable laws.
• Please note that return requests are time-bound. If you have multiple items listed or consigned with us, a one-time fee is applicable. However, if you decide to keep the rest of the products listed with us and return a few, return charges will be applicable should you wish to recall other products at a different time.
• The Company shall be responsible for product storage, bag ageing, and damage for a maximum period of 180 days from the date of consignment (including the initial 90-day consignment period and a 90-day extension). Any products not collected within this 180-day period shall be deemed to be held at the customer's sole risk, and the Company shall not be liable for any damage, deterioration, ageing, or loss occurring thereafter.
• Please note that any restoration/repair done to improve the condition category of your product/s will be chargeable at return before or after the contract period is over.
• Also, no returns will be accepted once the product is delivered to the buyer unless the buyer cancels the order themselves.
• Confidential Couture does not take guarantee for the return of an item if your products are already on their way to the buyer as delivery and shipments are carried out by a third-party courier service. While you might have requested for a return, we cannot guarantee it.
• A seller may process a purchase on a consignment payment basis only if the payment is scheduled to be completed within the next two payment cycles. The full payment must be settled in a single transaction. Any remaining balance can only be issued as a credit note, and encashment of the credit note is not permitted.
• The contract will automatically renew after the 90 business-day period unless written notice is provided by either party to initiate return. The company retains the right to sell the item until it is physically returned to the Seller.