HOW TO GET BACK YOUR PRODUCT?

Confidential Couture aims to make the process of returns hassle-free for its customers. As a seller, you can choose to return your item whether you are consigning it or listing it with us. Should you wish to cancel/amend/recall your product/s from Us, you need to contact us on support@confidentialcouture.com or +91 88266 69157 with the details. Our experts will then start the process of return!

PLEASE FIND THE SCHEDULE OF CHARGES AND TERMS
S.no	CRITERIA	CONSIGNMENT	LISTING
1	Return after Contract period	Shipping charges	No charges
2	Premature termination of contract/Delisting	INR 500 + Shipping charges	INR 500/-
3	Consignment/Listing cancellation before curation process	INR 500/-	INR 500/-
4	In-authentic product identified under curation process	INR 2500/-	INR 2500/-
5	Cancellation/return of product by buyer	This can either be in our stock or if you would like the item back, one-way Shipping charges will apply	This can either be in our stock or if you would like the item back, one-way Shipping charges will apply
6	Product recall after being dispatched by the seller	INR 2500 or 5% of the transaction value (whichever is higher) + shipping charges per product	INR 2500 or 5% of the transaction value (whichever is higher) + shipping charges per product

PLEASE FIND BELOW AUTHENTICATION CHARGES FOR YOUR REFERENCE IN CASE OF A COUNTERFEIT PRODUCT.

HERMES	Rs.8000/-
CHANEL	Rs.4000/-
LOUIS VUITTON	Rs.2000/-
DIOR	Rs.2000/-
GOYARD	Rs.2000/-
REST OF BRANDS	Rs.1500/-

Terms and Conditions

Please note that return requests are time bound. If you have multiple items listed or consigned with us, a one-time fee is applicable. However, if you decide to keep the rest of the products listed with us, and return a few, return charges will be applicable should you wish to recall other products at a different time.
Please note that any restoration/repair done to improve the condition category of your product(s) will be chargeable at return before or after the contract period is over.
Also, no returns will be accepted once the product is delivered to the buyer unless the buyer cancels the order themselves.
Confidential Couture does not take guarantee for the return of an item if your products are already on their way to the buyer as delivery and shipments are carried out by a third-party courier service. While you might have requested for a return, we cannot guarantee it.