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Yes, we ship our luxury goods worldwide! Please note that we will require additional billing account information to process international orders. A customer service representative will contact you after your order is placed with further details.

If you are not completely satisfied with your purchase, you may return it within 7 business days of receipt for a prompt refund. We ask that you do not remove the Authenticity Seal attached to your item and that you return the item in the condition you received it.

We accept American Express, Visa, MasterCard, Cash on delivery, Card on delivery, Cash cards and bank transfers, cheque payments.

We have a rigorous curation process in place to ensure all items are both high quality and authentic. Our in-house Style Team thoroughly assesses each item and then sends it to our authenticating partners before it is listed on our site. All our items are pre-owned and we provide details on each listing of any imperfections or signs of wear. Our teams have a lot of experience in product authentication. If our team is not comfortable with the authenticity of a piece it does not get listed on our site if you have any question about this you can contact our customer care executives.

Yes. We have in house authenticity experts who perform thorough inspection of each and every item, and have collaboration with an LA based company, “Authenticate First” to guarantee their authenticity. Learn more about our authenticity guarantee

Since most of the items on the site are given to us by individuals who want to sell their items, the availability of an authenticity card or certificate differs from one item to the next. Whether or not an item comes with an authenticity card or certificate is stated in the description section of each item. Apart from that we provide an Authenticity Certificate of our own with the approval of our authenticating partners.

Confidential Couture sells both new and pre-owned items. However, the majority of the items on are pre-owned, or in other words pre-loved.

The conditions of the items vary from “Never Been Used” to “Fairly Used”. The condition of each item is clearly stated in its description section. Never Been Used: These items is in mint condition, and are never been used. They generally come with their original tags and dust bag. Pristine: These items have minute and unnoticeable signs of use. Gently Used: These items have noticeable but minor signs of use. Fairly Used: These items have several highly noticeable signs of use.

Yes, Confidential Couture is online and physical store.

Yes. However, not all of our items are stored at our office in Delhi. You can schedule an appointment with us beforehand so that we can prepare your items for viewing. Contact us at +91 9899886024,info@confidentialcouture.com

All the items on The website are already discounted. We also make further seasonal reductions.

If you are not happy with your item, please contact our Customer Service team informing them about the return within 7 days of receipt for a full refund.

Intimation for Exchange / Return should be received within 1 days from receipt of item.

The physical delivery of item must be received by us within 7 days from the date of intimation.

The Item/s proposed to be Exchanged / Returned should be in the same condition as when shipped with all tags & authenticity seal intact along with all original papers and packaging.

Please note that, in case of Private Viewing or Payment via Zest Money, neither refunds nor exchanges will be honored.

Exchange/Return facility is not extended for products sold during any kind of discount sale or items booked in advance.

No Return or Exchange on Jewellery.

In case of Apparels we do accept exchanges but not Refunds or Returns. However, intimation for Exchange should be received within 24 hours from receipt of Items

Have an item to Exchange or Return? Email us at Support@confidentialcouture.com Or Call Us at : +91 8826669157

Our selling process is simple. Just fill in the Selling Form found on our selling page OR YOU MAY CONTACT US ON +91 9873846800 telling us what you want to sell. Our team will review your submission and get back to you via email within 48 hours with provisional pricing. Once you provide us with your collection details and images of the product we will provide a free courier collection from anywhere in India. Once your items are received they will be checked, authenticated, photographed and listed on our website.

We accept designer handbags. Unfortunately we cannot accept high street brands. You can view our listed all Designer on our main Desiner menu see what brands we take. If a brand is not listed here we may still take it but please fill in the Selling form and our team will confirm. We only accept items that are in extremely good or as new condition. We may provisionally accept items based on a review of the Selling Form, however final acceptance is subject to physical examination upon receipt.

Confidential Couture maintains a 100% confidentiality policy for all person(s) using the portal to buy or sell merchandise. Our executives are specially trained to safeguard the interest of our buyers and sellers. The identity of all buyers and sellers are kept confidential at all times.

Our in-house team of experts undertakes pricing. We consider several criteria including, but not limited to, original retail price, brand, style, age, condition, availability and demand. We will propose a provisional price based on the Selling Form and confirm a final price following receipt and examination of your items.

You always get to approve the provisional price range. If you disagree with our experts then let us know and we will do our best to work with you. If we still can’t agree, we will return your item to you at a charge of Rs. 300 per product or you may get it collected from our head office at no cost. Please ensure that the provisional price range is more or less agreeable by you.

Preferably, yes. However if there are some signs of wear or a minor defect we provide special services for maintenance and restoration of the bag. If we receive an item that is not of the condition or quality described then it will be returned to you at your expense.

We have a team of in-house experts who initially review your products then the product is further reviewed and authenticated by our authenticating partners based out of America. From time to time we may ask you to provide us with more information including proof of purchase. If we are unable to provide a guarantee of authenticity we will not list the item. To know more about our authentication process

In this case, we will return the item to you. Unfortunately we have to cover our shipping cost so this will be at your expense or you may get it collected from our head office. Shipping and delivery charges apply as per company laws. Alternatively, we are happy to donate it to charity on your behalf.

Our minimum listing period is 16 weeks. However, at our discretion, we are happy to continue to list items on our site after this time. If, after 12 weeks an item has not sold, we will reduce the price by up to 50% in accordance with our Terms and Conditions.

Your item will remain listed at the agreed price for the full minimum listing period of 12 weeks. After that we may reduce the price up to 50% off to encourage a sale. If you do not want to price reduced you must notify us before the 16 weeks and we will return the item to you.

We do our utmost to ensure your item sells. However, sometimes the right home just can’t be found even after reducing the price. If we can’t sell your item we will offer two options. Either we will return it to you with a minimal charge of Rs 300/- within Delhi and Bombay and Rs 500/- in other states or we can donate the item to charity on your behalf.

Once your item sells, we hold the money for 45 business days. This is to allow for potential returns. If the item is not returned, we transfer the sale value (minus our commission, VAT/GST and any other applicable charges) to you. We will contact you to provide bank details to ensure the safe transfer of your money or the transactions can be carried out via cheque.

The conditions of the items vary from “Never Been Used” to “Fairly Used”. The condition of each item is clearly stated in its description section. Never Been Used: These items is in mint condition, and are never been used. They generally come with their original tags and dust bag. Pristine: These items have minute and unnoticeable signs of use. Gently Used: These items have noticeable but minor signs of use. Fairly Used: These items have several highly noticeable signs of use.

Absolutely. Leather goods go through a multi-step cleaning and rejuvenation process prior to sale, which includes conditioning and cleaning the exterior, cleaning the interior and polishing hardware.

Yes, we take detailed images of every product that we sell. We do our best to provide images of areas of wear for a pre-owned item.

Once your item is sold, you may get the payment in the form of a bank transfer. For amounts less than 20,000 we may offer you cash, which you can get picked up from our Head office in New Delhi and Bombay only.

Yes. At confidentialcouture.com your privacy and security are important to us. Please read our privacy policy for a complete description of how we treat confidential information.

You may choose to browse leisurely through our categories or you may search by keyword (such as designer or brand), by item number, or by desired price range. Once your product is uploaded, you will get a notification via mail with the link of your product.

Cash sales might be extended to you based on the product. Please contact our selling team on +91 9873846800 for the same.

The price mentioned above indicate the final value of your item that you will receive from Confidential couture after the sale of our item. Please note that the final price is inclusive all charges, taxes, commission etc.

Post your approval on the above prices, we will get the products verified by our experts. Once the products are approved, they will be displayed for sale within 10 working days.

In case the product(s) is in-authentic, it will be returned to you in the same condition as was received by us, on receipt of rejection fee Rs. 1,200/- from you. For this reason, we advise you to ensure that the items being sent to us are in good condition (no wear and tear), authentic and the estimate pricing is more or less agreeable by you.

Payment for a product will be made within 45 working days of the sale of the product.

**Please Note** :-

Fee of Rs 1,800/- will be charged if the product(s) returned before consignment period (for product value upto Rs. 150,000)

Fee of Rs 2,800/- will be charged if the product(s) returned before consignment period (for product value above Rs. 150,000)

Delivery Fee of Rs. 300/- after consignment period will be charged for returning upto Three items

Delivery Fee of Rs. 800/- after consignment period will be charged for returning above Three items

Kindly note the above prices are evaluated through an analysis of current pricing and currency differences worldwide. Please reply to this email accepting the above prices.

Have any other query? Email us at Support@confidentialcouture.com Or Call Us at : +91 8826669157